Privacy Policy

1. Introduction

Welcome to Rockies Lotto Guide ("Company", "we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website located at rockieslottoguide.com, and any related services, sales, marketing, or events.

We operate in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws within Canada. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, when you participate in activities on the website (such as posting messages in our online forums or entering competitions, contests, or giveaways) or otherwise when you contact us.

2.1 Personal Information Provided by You

The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Identity Data: First name, last name, date of birth (strictly required for age verification).
• Contact Data: Email address, telephone number, and residential address in Canada.
• Financial Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and not on our servers.
• Credentials: Passwords, password hints, and similar security information used for authentication and account access.

2.2 Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website, and other technical information.

This information is primarily needed to maintain the security and operation of our Website, for our internal analytics and reporting purposes, and to comply with geolocation requirements mandated by Canadian gaming regulations.

3. How We Use Your Data

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

• To facilitate account creation and logon process: If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
• To verify your age and location: We strictly use your Identity Data and automatic geolocation data to confirm you are at least 19 years of age and physically located within an authorized Canadian jurisdiction.
• To send administrative information to you: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
• To fulfill and manage your orders: We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Website.
• To deliver prizes: In the event of a win, we use your data to verify your identity and process prize payouts.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

Essential Cookies: These are necessary for the website to function (e.g., keeping you logged in, maintaining your cart).

Analytics Cookies: We use tools like Google Analytics to understand how visitors interact with our website. This data is anonymized.

5. Information Sharing

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

• Compliance with Laws: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information.

All sensitive financial data is transmitted using SSL (Secure Socket Layer) encryption.

7. Age Verification & Minors

Strict 19+ Policy: We do not knowingly solicit data from or market to children under 19 years of age. By using the Website, you represent that you are at least 19.

If we learn that personal information from users less than 19 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 19, please contact us immediately.

8. Your Rights

In some regions (like Canada and the EEA), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

To exercise these rights, please contact us at [email protected].

9. Contact Us

If you have questions or comments about this policy, you may email our Data Protection Officer (DPO) at [email protected] or by post to:

Rockies Lotto Guide
Attn: Privacy Compliance Officer
1234 Mountain View Dr, Suite 500
Calgary, Alberta, T2P 1J9
Canada